AI-powered conversations
Understands what customers are asking and replies naturally, using your business information.
AI customer conversations for small businesses
Turn customer conversations into business actions.
nexChat helps small businesses answer customer questions, manage products and orders, and simplify everyday customer interactions with AI.
nexChat is under active development by Exira Labs.
Illustrative example. Names, products and prices are fictional.
Why nexChat
Customer conversations shouldn't be a second full-time job.
Small businesses run on conversations, but answering the same questions, tracking orders across chats and remembering follow-ups takes hours every week.
Without nexChat
- Answering the same questions about price, sizes, availability and delivery again and again.
- Conversations scattered across threads, with no single view of each customer.
- Orders written down by hand and payment status checked one message at a time.
- Follow-ups forgotten, and customers left waiting outside business hours.
With nexChat
- Common questions answered from your own products, policies and FAQs.
- Each customer's conversation and order history in one place.
- Carts and orders created from the conversation, with payment status you can track.
- You stay in control: review, step in, or take over any conversation.
Features
Everything a conversation needs to become a completed task.
nexChat connects AI-assisted replies to the parts of your business customers actually ask about.
Product catalog & discovery
Manage products, variants, prices and stock, and help customers find the right item in the chat.
Cart & order management
Build carts and create orders from the conversation, then track them from your dashboard.
Customer & conversation history
See past messages, orders and preferences for every customer before you reply.
Payment instructions & status
Share your payment instructions and keep track of which orders are paid, pending or cancelled.
Business knowledge & FAQs
Teach nexChat your opening hours, delivery areas, return policy and other answers you give often.
Human takeover & seller control
Pause the AI, step into any conversation, and decide what nexChat can and can't do on your behalf.
More workflows over time
Designed to grow beyond commerce into workflows such as appointment booking and reservations as they become available.
How it works
From message to action, in four steps.
nexChat sits between your customers and your business data, so each request is answered and, where it makes sense, acted on.
-
1
A customer sends a message
A customer asks a question, looks for a product, or wants to place an order.
"Is the blue shirt available in M?" -
2
AI understands the request
nexChat works out what the customer wants, using your catalog and business knowledge.
intent: check availability
product: Linen Shirt · M -
3
nexChat takes the right action
It looks up stock, updates a cart, creates an order or shares payment instructions, within the limits you set.
stock check → in stock -
4
Everyone gets a clear response
The customer gets an answer, and your team sees the conversation and any orders in the dashboard.
reply sent · order #1042 logged
Built for growing businesses
Made for teams where every conversation counts.
nexChat is designed for small and growing businesses that sell or serve customers through conversations and want to respond faster without losing the personal touch.
- No technical team required to get started
- Works with the products, prices and policies you already have
- You decide when the AI replies and when a person does
Online sellersShops that take orders through chat and social channels.
Retail & boutiquesStores with catalogs, variants and frequent stock questions.
Food & home businessesBakers, caterers and home kitchens handling daily orders.
Service providersBusinesses that will benefit from booking and reservation workflows.
Channels & integrations
Meeting customers where they already message.
We're building nexChat to connect with the messaging channels small businesses rely on. Here is where each one stands today.
In development
WhatsApp Business Platform
Connecting a business's WhatsApp number through Meta's official WhatsApp Business Platform (Cloud API).
In development
Instagram Messaging
Responding to Instagram direct messages through Meta's official messaging APIs for professional accounts.
Planned
More channels & tools
Additional channels and business tools will be considered based on what our users need.
Integration availability may change during development. nexChat is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. WhatsApp and Instagram are trademarks of their respective owners.
About
Built by Exira Labs.
Exira Labs builds software that simplifies everyday business workflows using technology and AI.
nexChat is our product for customer conversations. We started with commerce (questions, products, carts, orders and payments) because those are the conversations small businesses handle most, and we're designing it to support more customer-service workflows over time.
Learn more about the company at exiralabs.com.
Businesses stay in control
AI assists; people decide. Sellers can review, override or take over at any time.
Respect for customer data
We use data to provide the service, never sell it, and honour deletion requests. See our Privacy Policy.
Practical, not flashy
We focus on features that save real time in day-to-day work.
Contact & support
Have a question about nexChat?
Whether you're interested in using nexChat, need support, or have a privacy question, email us and we'll get back to you.