Data Deletion Instructions

Overview

You have the right to ask Exira Labs to delete personal data we hold about you in connection with nexChat, including data received through Facebook, Instagram or WhatsApp. This page explains how to make a request and what happens next.

How to request deletion

1. Email us at support@exiralabs.com with the subject line "Data Deletion Request".

2. Tell us who you are and what to delete. Include whatever applies to you:

   • The email address of your nexChat account, if you are a business user.
   • Your WhatsApp phone number or WhatsApp Business phone number ID, if your request relates to WhatsApp.
   • Your Instagram username or Facebook name, if your request relates to Instagram or Facebook.
   • The name of the business you messaged, if you are an end customer.

3. Verify the request. We may reply to confirm that the request comes from you, for example by asking you to respond from the email address or account involved. We never ask for your password.

4. We delete the data and confirm by email when it is done.

You can copy this template:

To: support@exiralabs.com
Subject: Data Deletion Request

Hello Exira Labs,

Please delete my personal data held by nexChat.

Name:
Account email (if any):
WhatsApp number / Instagram username / Facebook name (if relevant):
Business I messaged (if I am a customer):

Thank you.

Remove nexChat from your Meta account

You can also stop nexChat from accessing your Facebook, Instagram or WhatsApp data at any time:

Removing access stops nexChat from receiving new data from your account and invalidates our access tokens. To delete data we already store, also send us a deletion request as described above. If Meta notifies us that you have removed the app and asked for your data to be deleted, we will treat that as a deletion request.

Menu names in Meta products may change over time. If you can't find the option, email us and we'll help.

For business users

If you have a nexChat account, you can delete individual conversations, customers, products and orders from within the application. To delete your whole account and all associated business data, email us from your account email address with the subject "Data Deletion Request".

Deleting your account permanently removes your business profile, catalog, conversations, customer records, orders and connected integration tokens. This cannot be undone, so export anything you need first.

For end customers of a business

If you messaged a business that uses nexChat, that business controls your conversation and order data. You can ask the business directly to delete it, or email us. We will verify the request and either delete the data or work with the business to do so.

Please note that deleting data from nexChat does not delete messages from your own WhatsApp, Instagram or Facebook app, or from the business's own devices. Those are controlled by you, the business and Meta.

What we delete

Once a request is verified, we delete the personal data covered by it from nexChat's active systems, which may include:

• Account and profile information.
• Messages, conversation history and AI-generated replies.
• Customer records, carts, orders and payment-status records.
• Meta platform identifiers, access tokens and cached webhook data.

We may keep limited information where the law requires it (for example, tax or accounting records) or where needed to resolve disputes or prevent fraud, and only for as long as necessary. Residual copies in backups are removed as those backups expire on their normal rotation.

Timeline and confirmation

If you'd like to check on a request, reply to our acknowledgement email.

Contact

For questions about data deletion or privacy, contact Exira Labs at support@exiralabs.com. For more on how we handle data, read our Privacy Policy.